top of page

Refund Policy

RETURNS AND REFUNDS.

All transactions on the site are complete and final, and TILLHOUSE MEDIA GROUP offers return and exchanges only when it can be clearly shown that the product shipped is defected.

   (a) Damaged in shipment

If you receive your book and it has been damaged during shipment, please email us at [ info@tillhousemedia.com ] within 10 - 15 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

  (b) Important conditions for return

Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;

  • You shall inform about the return of the product to us within a period of 10-15 business days;

  • You shall not accept any open box deliveries;

  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

  • You are responsible for all costs associated with returning the defected books back to us.

   (c) Refunds

At the moment, we do not offer cash refunds or moneyback for purchased items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will be happy to replace your damaged item.

   (d) Downloads

All transactions for purchase of intangible products, pdf downloads, resource material, and online content (“eBooks”) are made through Smashwords payment gateway. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.marcellaatwater.com  are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

If you do not receive the digital product link upon purchasing, you can immediately contact us at [ info@tillhousemedia.com ] with your transaction/payment details to ensure your product is delivered as soon as possible.

SHIPPING

 

You agree to pay any shipping charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. We are limited to shipping two books per order. Buck orders will be shipped from the printer. At the moment, we use USPS to ship your order to you. We reserve the right to use any shipping couriers as needed. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export

PLACE OF DELIVERY, DEADLINES AND LOSSES

Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.

TILLHOUSE MEDIA GROUP will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed. - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Depending on the destination of the order various shipping methods can be used, each method and each destination have shipping times that are specified in the order confirmation process.

Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, TILLHOUSE MEDIA GROUP will inform its User/Customer, as soon as it has knowledge of them.

Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.

Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.

When the order leaves the Courier point, you will be sent an email notifying you that your order has been accepted and is being sent.

DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.

If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.

We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.

If after 7 working days after the departure and re-delivery of the order has not been arranged, the User / Customer should contact us at [ info@tillhousemedia.com 

bottom of page